The present General Terms and Conditions of Sale were last modified on December 11, 2024.
ARTICLE 1 - Scope
These General Terms and Conditions of Sale (referred to as "GTC") apply, without restriction or reservation, to any purchase of the following services:
- The site urlr.me is a link shortening service. We offer monthly and annual subscriptions to provide access to our API, enabling users to benefit from higher limits and advanced features. These advantages are described in the subscription presentations before any payment is made.
As offered by the Provider to non-professional and professional customers ("The Customers or the Customer") on the site urlr.me.
The main characteristics of the Services are presented on the urlr.me website.
The Customer must review these characteristics before placing any order. The choice and purchase of a Service are the sole responsibility of the Customer.
Additionally, the Customer benefits from a free trial period of fourteen days for any first subscription to ensure the Service meets their needs.
These GTC are accessible at any time on the urlr.me website and will take precedence over any other document.
The Customer declares having read these GTC and accepts them by checking the box provided for this purpose before proceeding with the online order process on the urlr.me website.
Unless proven otherwise, the data recorded in the Provider's computer system constitutes proof of all transactions conducted with the Customer.
The Provider's contact details are as follows:
URLR, SAS with a capital of €1,000
Registered with the RCS of Orléans, under number 935363812
Le LAB'O Village by CA
1 avenue du Champ de Mars
45100 Orléans
Email: contact@urlr.me
Customs duties or other local taxes or import duties or state taxes may be payable. These are the sole responsibility of the Customer.
ARTICLE 2 - Prices
The Services are provided at the rates in effect as indicated on the urlr.me website at the time the order is registered by the Provider.
Prices are displayed in Euros (€) or Dollars (USD), as per your choice, excluding VAT.
The rates take into account any discounts granted by the Provider on the urlr.me website.
These rates are firm and non-revisable during their validity period, but the Provider reserves the right to modify prices at any time outside of the validity period.
The payment requested from the Customer corresponds to the total purchase amount, including these costs.
An invoice is issued by the Provider and delivered to the Customer upon provision of the ordered Services.
ARTICLE 3 – Orders
It is the Customer's responsibility to select the Services they wish to order on the urlr.me website, following the procedures outlined below:
The customer must first create an URLR account. They can then select a subscription from their dashboard that suits their needs. If it is the customer's first subscription, they can benefit from a fourteen-day free trial period. In all cases, they will then be redirected to our payment gateway to register their card and/or make their payment. Once completed, they will be redirected to their dashboard with their new features.
If the Customer does not cancel the subscription before the end of the free trial period, billing will commence according to the ordered service.
The sale will only be deemed valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and immediately report any errors.
Any order placed on the urlr.me website constitutes the formation of a distance contract between the Customer and the Provider.
The Provider reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding payment of a previous order.
The Customer can track the progress of their order on the website.
ARTICLE 4 - Payment Terms
The price is paid via secure payment, under the following conditions:
- online payment via our partner Stripe
- offline payment via bank transfer
The price is payable in full on the day the Services are provided, under the conditions defined in the "Provision of Services" article and as indicated on the invoice provided to the Customer.
Payment data is exchanged in encrypted mode using the protocol defined by the authorized payment service provider handling banking transactions on the urlr.me website.
Payments made by the Customer will only be considered final after the Provider has effectively received the amounts due.
The Provider will not be required to deliver the Services ordered by the Customer if the Customer does not pay the full price under the conditions stated above.
ARTICLE 5 - Provision of Services
The Services ordered by the Customer will be provided as follows:
The ordered Services are directly accessible on the urlr.me website.
Said Services will be provided within a maximum of one hour from the final validation of the Customer's order, under the conditions outlined in these GTC, to the address provided by the Customer during their order on the urlr.me website.
The Provider agrees to make every effort to deliver the Services ordered by the Customer, under a best-efforts obligation and within the specified timeframes.
If the ordered Services have not been provided within seven days after the indicative delivery date, for any reason other than force majeure or the Customer's fault, the sale of the Services may be terminated at the written request of the Customer under the conditions provided in Articles L 216-2, L 216-3, and L241-4 of the French Consumer Code. The amounts paid by the Customer will then be refunded no later than fourteen days following the contract's termination date, excluding any compensation or withholding.
In case of a special request from the Customer concerning the Service delivery conditions, duly accepted in writing by the Provider, the related costs will be subject to additional specific billing.
In the absence of express reservations or complaints issued by the Customer upon receipt of the Services, they will be deemed to comply with the order, in quantity and quality.
The Customer has a period of 14 days from the provision of the Services to submit complaints by email to contact@urlr.me, along with all supporting documents, to the Provider.
No complaint will be validly accepted if the Customer fails to comply with these formalities and deadlines.
The Provider will refund or rectify, as soon as possible and at its expense, the Services that have been duly proven defective by the Customer.
ARTICLE 6 - Right of Withdrawal
Given the nature of the Services provided, orders placed by the Customer do not benefit from the right of withdrawal.
The contract is therefore definitively concluded upon the Customer's order submission, under the terms outlined in these GTC.
ARTICLE 7 - Provider's Responsibility - Warranties
The Provider guarantees, in accordance with legal provisions and at no additional cost, the Client against any non-compliance or hidden defect resulting from a design or execution flaw of the ordered Services under the following conditions and terms:
Provisions regarding legal warranties
ARTICLE L217-4 of the Consumer Code
"The seller is required to deliver goods that comply with the contract and is responsible for any defects in conformity existing at the time of delivery. The seller is also responsible for defects in conformity resulting from packaging, assembly instructions, or installation when it was made at the seller’s expense or carried out under their responsibility."
ARTICLE L217-5 of the Consumer Code
"The goods are in conformity with the contract if:
1° They are suitable for the usual purpose expected of such goods and, if applicable:
- if they match the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- if they have the qualities that a buyer may legitimately expect considering the public statements made by the seller, the producer, or their representative, notably in advertising or labeling;
2° Or if they have the characteristics defined by mutual agreement between the parties or are suitable for a special purpose sought by the buyer, made known to the seller, and accepted by the latter."
ARTICLE L217-12 of the Consumer Code
"The action resulting from non-compliance is prescribed by two years from the delivery of the goods."
ARTICLE L217-16 of the Consumer Code
"When the buyer requests the seller, during the period of the commercial warranty granted at the time of the acquisition or repair of a movable good, a restoration covered by the warranty, any period of immobilization of at least seven days will be added to the remaining warranty period. This period begins from the buyer’s request for intervention or the making available of the good for repair, if the making available occurs after the request for intervention."
To assert their rights, the Client must inform the Provider, in writing (by email or letter), of the existence of defects or non-compliance.
The Provider will reimburse or correct (or have corrected, as far as possible) the defective services as soon as possible, and no later than seven days following the Provider’s acknowledgment of the defect or flaw. This refund may be made by bank transfer or check.
The Provider’s warranty is limited to reimbursing the Services actually paid by the Client.
The Provider cannot be considered responsible or at fault for any delay or failure resulting from the occurrence of a force majeure event typically recognized by French case law.
The Services provided through the Provider’s urlr.me website comply with the regulations in force in France. The Provider’s responsibility cannot be engaged in case of non-compliance with the legislation of the country where the Services are provided, and it is the Client’s responsibility, who is solely responsible for the choice of requested Services, to verify this.
ARTICLE 8 - Availability and Maintenance
The Client accesses the ordered Service by logging into their user account with the email address and password used for creating their personal account.
The Client will have access to the online Service on the urlr.me site 24/7 except in the case of maintenance operations, possible outages, or force majeure affecting the Provider.
The urlr.me website and the Service regularly receive updates performed by the Provider.
These regular updates will generally have no impact on the Client or their access to the Service. Otherwise, we commit to notifying the Client as soon as possible.
ARTICLE 9 - Personal Data
The Client is informed that the collection of their personal data is necessary for the sale, realization, and delivery of the Services, as well as for their transmission to third parties involved in the realization of the Services. This personal data is collected solely for the execution of the service provision contract.
9.1 Collection of Personal Data
The personal data collected on the urlr.me site includes the following:
Account Creation
When creating the Client/user account:
First name, last name, email address, company.
Payment
As part of the payment for the Services offered on the urlr.me site, the Provider (or third parties involved in processing the payments) records financial data related to the Client/user's bank account or credit card.
9.2 Recipients of Personal Data
Personal data is reserved for the exclusive use of the Provider and its employees.
The data controller is the Provider, under the French Data Protection law and from May 25, 2018, the General Data Protection Regulation (GDPR) 2016/679 on the protection of personal data.
9.3 Limitation of Processing
Unless the Client expressly agrees, their personal data will not be used for advertising or marketing purposes.
9.4 Data Retention Period
The Provider will retain the collected data for a period of 5 years, covering the duration of the civil liability statute of limitations applicable.
9.5 Security and Confidentiality
The Provider implements organizational, technical, software, and physical measures for digital security to protect personal data against alteration, destruction, and unauthorized access. However, it should be noted that the internet is not a fully secure environment, and the Provider cannot guarantee the security of the transmission or storage of information over the internet.
9.6 Implementation of Clients' and Users' Rights
Under the applicable personal data regulations, the Clients and users of the urlr.me site have the following rights:
- They can update or delete the data concerning them as follows:
By logging into their user account and going to their personal space where account management is available.
- They can delete their account by writing to the email address specified in section 9.2 "Recipients of Personal Data"
- They can exercise their right of access to know the personal data concerning them by writing to the address indicated in section 9.2 "Recipients of Personal Data"
- If the personal data held by the Provider is inaccurate, they can request the update of the information by writing to the address indicated in section 9.2 "Recipients of Personal Data"
- They can request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in section 9.2 "Recipients of Personal Data"
- They can also request the portability of the data held by the Provider to another provider
- Finally, they can object to the processing of their data by the Provider
These rights, as long as they do not oppose the purpose of the processing, can be exercised by sending a request by mail or email to the Data Controller whose contact details are provided above.
The data controller must provide a response within a maximum of one month.
If the Client’s request is refused, the refusal must be justified.
The Client is informed that, in case of refusal, they can file a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or seek judicial redress.
The Client may be asked to check a box to accept receiving informational and promotional emails from the Provider. They will always have the option to withdraw their consent at any time by contacting the Provider (contact details above) or by following the unsubscribe link.
ARTICLE 10 - Intellectual Property
The content of the urlr.me site is the property of the Seller and its partners and is protected by French and international intellectual property laws.
Any full or partial reproduction of this content is strictly prohibited and may constitute an offense of copyright infringement.
ARTICLE 11 - Applicable Law - Language
These T&Cs and the operations arising from them are governed and subject to French law.
These T&Cs are originally written in French. In the event they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 12 - Disputes
For any complaints, please contact customer service at the postal address or email of the Service Provider provided in ARTICLE 1 of these T&Cs.
The User is also informed that they can use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm
All disputes concerning the use of the site urlr.me under these T&Cs, and which have not been amicably settled between the seller or by mediation, will be submitted to the competent courts in accordance with common law procedures.